Must Haves

Hands-on experience administering a customer support platform — Zendesk strongly preferred (around 1+ year is enough with clear results).
Workflow design and process improvement.
Strong analytical and problem-solving skills — able to turn a team lead's request into the right solution.
Integrations experience (native apps, REST APIs, webhooks).
Careful, methodical approach to change management.
Strong data-management mindset and attention to data quality.
Advanced English and clear communication.

Responsibilities

Administer and configure the platform day to day - forms, fields, views, triggers, automations, macros, SLAs, routing, business rules, and roles/permissions.
Gather requirements from the Support team and design workflows that reduce manual effort and improve efficiency.
Build and maintain integrations with other tools using native apps, REST APIs, and webhooks.
Keep data accurate and consistent - correct fields, tags, ticket types, and routing - so the team can trust the reporting built on top of it.
Test changes in a sandbox before rollout, troubleshoot issues and escalations (raising support requests with the platform vendor when needed), and keep clear documentation and SOPs.
Stay current on platform features and best practices.

Nice To Have

Zendesk Support Administrator certification.
Experience with more than one support/CRM platform (e.g., Intercom, Freshdesk, Salesforce Service Cloud).
Experience in complex, multi-brand or multi-desk environments.
Basic familiarity with scripting/markup (e.g., JavaScript, HTML) for customizations.
Experience with workflow automation tools such as n8n, zappier or make
Bachelor's degree.
Prior experience in telecommunications; knowledge of eSIM and GSMA-related technologies and services.
Experience working multilingually or localizing support content.

Why People Join Us In Spain

We started Airalo to make staying connected effortless, wherever you are in the world. Today, millions of travelers rely on our eSIMs, and many of the people building the product were customers first.

Our team is united by a shared belief that great work happens when people are trusted to own what they do. As Airalo continues to grow, so do the opportunities to learn, take on new challenges, and make a real impact.

For many of our teammates in Spain, it's the combination of stability, flexibility, and genuine work-life balance that makes Airalo feel like home.

Before You Hit Apply