Deloitte is the world's largest professional services network, providing audit, consulting, financial advisory, risk advisory, tax, and legal services to many of the world's most prestigious brands. Operating as a global network of member firms, the company employs hundreds of thousands of professionals across more than 150 countries, serving as a dominant force in the global consulting and accounting industry.

In Spain, Deloitte maintains a massive presence with a network of offices spanning the entire country, including major hubs in Madrid and Barcelona. The firm is a significant recruiter of international talent, particularly within its technology, cybersecurity, and digital transformation divisions, where English is often the primary working language and multicultural teams are the norm.

Founded by William Welch Deloitte in London in 1845, the firm grew through a series of high-profile mergers, including the 1989 merger with Touche Ross and the 1993 renaming to Deloitte Touche Tohmatsu. It has transitioned from a traditional accounting firm into a global leader in digital and strategic consulting.

For international professionals

Deloitte Spain operates over 20 offices across the country, providing diverse geographic options for relocation beyond just Madrid and Barcelona.
The company is a major sponsor of work visas for highly skilled international profiles, particularly in specialized IT and financial roles.
They offer a structured 'International Mobility' framework that supports employees moving between global member firms.
Deloitte University EMEA provides extensive continuous learning and networking opportunities for professionals looking to advance their careers in Europe.
Many technical and consulting roles in their 'Global Delivery Centers' in Spain prioritize English proficiency over Spanish fluency.

Senior Financial Accountant 1 1

Deloitte

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Can you imagine participating in the transformation of the leading national and international organizations?

At Deloitte, we are committed to generating an impact on society, on our clients, and on you.

What will your day-to-day be like with us?

Support in the registration and management of complaints and claims. The selected person will perform the following functions:

Reception and channeling of requests
Registration of complaints and claims received
Knowledge and analysis of different types of financial products.
Analysis of information and collection of the necessary documentation to respond to the claim
Application of decision trees for the generation of response models
Periodic and executive reports
Conducting quality tests, internal controls, and individualized monitoring of claims

Who are we looking for?

We are looking for professionals with experience and technical qualification between 1-2 years in the financial sector in the Customer Service area (management of complaints and claims). We are looking for a professional with previous experience in these types of projects and in working in an integrated manner, who brings their experience in the provision of these types of services and their knowledge of the financial sector, with the aim of providing maximum added value to the client.

What is it like to work at Deloitte?

🤩 High-impact projects where you will have a long journey and learning experience

☯️ A hybrid-flexible day-to-day: you will have flexible hours and a good balance between remote work and teamwork in our offices or those of our clients

⚽ Good atmosphere inside and outside the office: you will enjoy several teambuildings a year, cultural and sporting activities... and much more!

🧘♀️ Integral wellbeing: take care of yourself with our physical, mental and financial health program... and with a medical team in the offices!

🤲 Social impact: You can sign up for a large number of national and international volunteer opportunities and pro-bono projects to put your time and talent at the service of those who need it most

🗣️Culture of feedback and continuous learning: you will grow in an inclusive environment where equal opportunities and your personalized training plan will drive your development. Can you already visualize yourself at Deloitte University in Paris?

🤝 Exclusive benefits for being part of Deloitte: you can enjoy a wide catalog of benefits and a complete flexible remuneration plan

If you like what you read, these are your next steps:

Apply to the offer by clicking 'Submit application now' and complete your profile
If you fit the position, our talent team will contact you to get to know you better

Start the process! We will guide you through the different phases until your onboarding.

View original advert (Spanish)

¿Te imaginas participando en la transformación de las principales organizaciones nacionales e internacionales?

En Deloitte estamos comprometidos con generar un impacto en la sociedad, en nuestros clientes y en ti.

¿Cómo será tu día a día con nosotros?

Apoyo en el alta y gestión de quejas y reclamaciones. La persona seleccionada realizará las siguientes funciones:

Recepción y canalización de las solicitudes
Registro de quejas y reclamaciones recibidas
Conocimiento y análisis de diferentes tipologías de productos financieros.
Análisis de la información y recopilación de la documentación necesaria para dar respuesta a la reclamación
Aplicación de árbol de decisión para la generación de las modelos de contestación
Reportes periódicos y ejecutivos
Realización de catas de calidad, controles internos y seguimiento individualizado de las reclamaciones

¿A quién buscamos?

Buscamos profesionales con experiencia y cualificación técnica entre 1-2 años en el sector financiero en el área de Servicio de Atención al Cliente (gestión de quejas y reclamaciones). Buscamos un/a profesional con experiencia previa en este tipo de proyectos y en trabajar de forma integrada, que aporte su experiencia en la prestación de este tipo de servicios y su conocimiento del sector financiero, con el objetivo de aportar el máximo valor añadido al cliente

¿Cómo es trabajar en Deloitte?

🤩 Proyectos de alto impacto donde tendrás un largo recorrido y aprendizaje

☯️ Un día a día híbrido-flexible: tendrás horario flexible y un buen equilibrio entre el teletrabajo y el trabajo en equipo en nuestras oficinas o las de nuestros clientes

⚽ Buen ambiente dentro y fuera de la oficina: disfrutarás de varios teambuildings al año, actividades culturales y deportivas... ¡y mucho más!

🧘♀️ Bienestar integral: cuídate con nuestro programa de salud física, mental y financiera... ¡y con equipo médico en las oficinas!

🤲 Impacto social: Podrás apuntarte a una gran cantidad de voluntariados de alcance nacional e internacional y a proyectos pro-bono con los que poner tu tiempo y talento al servicio de quienes más lo necesitan

🗣️Cultura del feedback y aprendizaje continuo: crecerás en un entorno inclusivo donde la igualdad de oportunidades y tu plan personalizado de formación impulsarán tu desarrollo. ¿Ya te visualizas en la Deloitte University de París?

🤝 Beneficios exclusivos por ser parte de Deloitte: podrás disfrutar de un gran catálogo de beneficios y de un completo plan de retribución flexible

Si te gusta lo que lees, estos son tus próximos pasos:

Aplica a la oferta haciendo clic en 'Enviar candidatura ahora' y completa tu perfil
Si encajas en el puesto, nuestro equipo de talento te contactará para conocerte mejor