Randstad is a global leader in the HR services industry, specializing in recruitment, staffing, and outsourcing solutions across 39 countries. As one of the world's largest HR providers, the company operates at a massive scale, connecting millions of candidates with opportunities in sectors ranging from technology and engineering to healthcare and logistics.

In Spain, Randstad maintains one of the most extensive professional networks in the country, with a presence in nearly every major city. For international professionals, Randstad serves as a primary entry point into the Spanish labor market, offering specialized recruitment services through divisions like Randstad Technologies and Randstad Professionals, which frequently handle roles for multinational clients requiring English or other foreign languages.

Founded in 1960 by Frits Goldschmeding in the Netherlands, Randstad has grown from a small local operation into the world's largest HR service provider. The company expanded into Spain in the 1990s and has since solidified its position through major acquisitions like Vedior.

For international professionals

Operates a vast network of over 200 offices across Spain, providing local support in almost every province.
Features specialized divisions for IT, Engineering, and Life Sciences that are highly relevant for skilled international workers.
Acts as a primary recruiter for many Fortune 500 companies established in Spain.
Provides a wide variety of contract types, including permanent placements and long-term outsourcing projects.

Claims Management

Randstad España

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Requirements

Languages: Native or advanced proficiency (C1/C2) in German (essential, a test will be conducted). A good level of Spanish is a plus for internal communication.

Experience: Demonstrable previous experience in customer service or incident management.

Skills: Excellent communication skills, empathy, problem-solving ability, and attention to detail.

Job Description

At Randstad Professional, we are looking for a Team Coordinator for a major insurance company based in Madrid.

Provide excellent and personalized customer service (primarily to German-speaking clients).

Manage and resolve inquiries, doubts, and incidents following the insurance contract.

Process requests and follow up on open cases to ensure maximum customer satisfaction.

Collaborate closely with other departments to optimize the user experience.

Languages: Native or advanced proficiency (C1/C2) in German (essential, a test will be conducted). A good level of Spanish is a plus for internal communication.

Experience: Demonstrable previous experience in customer service or incident management.

Skills: Excellent communication skills, empathy, problem-solving ability, and attention to detail.

Location and Schedule

Where will you be? In the heart of Madrid, near Plaza de España. Excellent public transport connections!

Monday to Friday, from 09:00 to 18:00 h

Immediate start at a solid and expanding company in the insurance sector.

Stable, long-term contract.

A collaborative and dynamic work environment in a very well-located office.

View original advert (Spanish)

Desde Randstad Professional estamos en búsqueda de un Coordinación de equipo para una importante entidad aseguradora con sede en Madrid.

Ofrecer una atención al cliente excelente y personalizada (principalmente a clientes de habla alemana).

Gestionar y resolver consultas, dudas e incidencias tras la contratación del seguro.

Tramitar solicitudes y realizar el seguimiento de los casos abiertos para garantizar la máxima satisfacción del cliente.

Colaborar estrechamente con el resto de departamentos para optimizar la experiencia del usuario.

Idiomas: Dominio nativo o avanzado (C1/C2) de Alemán (imprescindible, se realizará prueba). Un buen nivel de español es un plus para la comunicación interna.

Experiencia: Experiencia previa demostrable en atención al cliente o gestión de incidencias.

Habilidades: Excelentes dotes de comunicación, empatía, capacidad de resolución de problemas y orientación al detalle.

Ubicación y Horario

¿Dónde estarás? En pleno centro de Madrid, cerca de Plaza de España. ¡Excelente conexión con transporte público!

De lunes a viernes, de 09:00 a 18:00 h

Incorporación inmediata a una empresa sólida y en expansión en el sector seguros.

Contrato estable y de larga duración.

Un entorno de trabajo colaborativo y dinámico en una oficina muy bien ubicada.