1. Academic Training: Minimum: Basic Vocational Training (FP Básica), PCPI, Social Guarantee Programs (PGS) or equivalent. Highly valued: Specific training or studies related to the Automotive sector (such as Vocational Training in Electromechanics, Automotive, etc.).
2. Previous Experience: Work experience: At least 1 year of experience in similar positions. Customer service: Previous experience in public-facing roles or telephone customer service is an essential requirement.
3. Knowledge and Skills: Administration: Basic administrative knowledge and proficiency in management tasks. Interpersonal skills: Communication ability and customer orientation, as the position involves direct contact with mechanical and tire workshops for the management of authorizations.

Temporary replacement contract (3-4 months). Possibility of extension.
Collaborative work environment.
Joining a stable company.
Intensive workday on Fridays.

BNP PARIBAS GROUP
The BNP Paribas Group is the leading bank in the European Union and one of the most important internationally. We have approximately 185,000 employees in 65 countries. In Spain, we have more than 5,100 employees across 13 business lines.

ABOUT THE POSITION: CLAIMS MANAGER

You will be responsible for monitoring all claims with insurance benefits (damage claims, civil liability, etc.), managing total losses and non-coverages in direct coordination with the insurance company and the clients.

FUNCTIONS:

Management of all documentation received from users regarding the processing of their claims, received via email and internal or external ordinary mail.
Communicating the documentation received from users to the company/broker so that they can process the files.
Handling inquiries, incidents, or complaints received in the Claims inbox regarding the processing and monitoring of files until they are closed (damage claims, non-coverages, total losses, etc.).
Informing the insurance company of all claims where they must intervene (damage claims, civil liability, covered claims, etc.).
Monitoring material damage claims whose statuses may be: pending acceptance, claim not accepted, not viable, judicial claim (monthly files).

1. Academic Training: Minimum: Basic Vocational Training (FP Básica), PCPI, Social Guarantee Programs (PGS) or equivalent. Highly valued: Specific training or studies related to the Automotive sector (such as Vocational Training in Electromechanics, Automotive, etc.).
2. Previous Experience: Work experience: At least 1 year of experience in similar positions. Customer service: Previous experience in public-facing roles or telephone customer service is an essential requirement.
3. Knowledge and Skills: Administration: Basic administrative knowledge and proficiency in management tasks. Interpersonal skills: Communication ability and customer orientation, as the position involves direct contact with mechanical and tire workshops for the management of authorizations.

Location: Alcobendas (Anabel Segura 14)
Schedule: Monday to Thursday 9:00-18:15 | Friday 8:00-15:00
Gross Annual Salary: 19,000

What we offer:
Temporary replacement contract (3-4 months). Possibility of extension.
Collaborative work environment.
Joining a stable company.
Intensive workday on Fridays.