Sector Alarm is one of Europe's leading security providers, specializing in monitored alarm systems for homes and small businesses across eight countries. With over 3,000 employees and more than 650,000 customers, the company is a major player in the European safety market, known for its high customer satisfaction ratings and advanced monitoring technology.

In Spain, the company has established a significant operational base, particularly in the Málaga region, which serves as a multilingual hub for its European operations. This makes Sector Alarm a prominent employer for international professionals and expats, offering roles that range from specialized technical support to multilingual customer service and sales across various Spanish cities.

Founded in 1995 in Norway by Jørgen Dahl, Sector Alarm has expanded across Europe through organic growth and strategic acquisitions. It entered the Spanish market to establish both a local service presence and a centralized international support hub.

For international professionals

Maintains a large international service center in Mijas (Málaga), which is a major hub for multilingual talent in southern Spain.
Regularly recruits for roles requiring Nordic languages (Norwegian, Swedish, Finnish) to support their primary markets from Spain.
Offers a fast-paced, multicultural environment with clear career progression paths in sales, customer experience, and technical operations.
Provides comprehensive training for new hires, making it accessible for professionals transitioning into the security industry.

This job was published 5 months ago

Planning Team Leader

Sector Alarm Spain

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

At Sector Alarm, we determine the future to create a safe, comfortable, and sustainable world. Our global team creates innovative solutions to improve our customers' security. We are passionate about improving the way people live, work, and enjoy. The future requires clear ideas to maintain our customers' safety, as well as an entrepreneurial and collaborative mindset beyond borders; that is why Sector Alarm is a group present throughout Europe and expanding in all markets.

Currently, we are looking for a team leader for our Planning department, who is motivated to coordinate teams, optimize processes, and ensure that the operation functions at the highest level.

Together with the Area Manager, you will be responsible for supervising compliance with the department's processes and procedures, guaranteeing deadlines, availability, and operational capacity. You will play a key role in supervising and supporting daily production, ensuring the efficiency of planning and technical activity.

What will your responsibilities be?

Provide continuous operational support to Planners and resolve their queries.
Ensure that Planners follow the established Highways, providing constant coaching to improve performance.
Conduct monthly co-sittings with each Planner to validate processes, detect individual needs, and identify opportunities for improvement.
Supervise and optimize the technical agenda, improving routes and travel times.
Manage technician availability, guaranteeing the necessary capacity to cover the planned activity.
Perform daily monitoring of technician activity.
Act as a backup for the Planner and Manager during vacations or absences.
Prepare daily activity reports.
Analyze capacity needs by zone and propose corrective actions (relocations, alternative plans, etc.).
Train new team members.
Hold monthly 1:1 meetings with each Planner.
Control and monitor key area KPIs (No Shows, Cancellations, No Capacity, Travel Time, Idle Time, SLA, Installation Capacity, among others).

What are we looking for in you?

Previous experience in logistics planning departments (valued).
High level of English (valued).
Experience in telephone customer service (valued).
Good geographical knowledge.
Advanced level of MS Office, especially Excel.
High organizational capacity, results orientation, and communication skills.

What do we offer?

Immediate joining of an expanding international company.
A solid project with real opportunities for professional development.
Modern and well-equipped offices, with common areas designed for daily well-being, coffee, and small snacks available.
Competitive remuneration package and social benefits.

Sector Alarm will prioritize the hiring of people with a certified disability degree equal to or greater than 33%.

Are you ready to take the next step in your career? Join a team that protects, listens, and grows with you.

We look forward to your application!

View original advert (Spanish)

En Sector Alarm determinamos el futuro para crear un mundo seguro, cómodo y sostenible. Nuestro equipo global crea soluciones innovadoras para mejorar la seguridad de nuestros clientes. Nos apasiona mejorar la manera en la que la gente vive, trabaja y disfruta. El futuro necesita ideas claras para mantener la seguridad de nuestros clientes, una mentalidad emprendedora y colaborativa más allá de las fronteras; por eso Sector Alarm es un grupo presente en toda Europa y en plena expansión en todos los mercados.

En la actualidad, estamos buscando un/a team leader, para nuestro departamento de Planning, que le motive coordinar equipos, optimizar procesos y asegurar que la operación funcione al máximo nivel.

Serás responsable, junto con la Manager de área, de supervisar el cumplimiento de los procesos y procedimientos del departamento, garantizando plazos, disponibilidad y capacidad operativa. Tendrás un papel clave en la supervisión y apoyo de la producción diaria, asegurando la eficiencia de la planificación y la actividad técnica.

¿Cuáles serán tus responsabilidades?

Dar soporte operativo continuo a los Planners y resolver sus consultas.
Asegurar que los Planners siguen los Highways establecidos, proporcionando coaching constante para mejorar el rendimiento.
Realizar co-sittings mensuales con cada Planner para validar procesos, detectar necesidades individuales y oportunidades de mejora.
Supervisar y optimizar la agenda técnica, mejorando rutas y tiempos de desplazamiento.
Gestionar la disponibilidad de técnicos, garantizando la capacidad necesaria para cubrir la actividad prevista.
Realizar el seguimiento diario de la actividad de los técnicos.
Actuar como backup de Planner y Manager durante vacaciones o ausencias.
Elaborar reportes diarios de actividad.
Analizar necesidades de capacidad por zona y proponer acciones correctivas (desplazamientos, planes alternativos, etc.).
Formar a los nuevos integrantes del equipo.
Mantener reuniones 1:1 mensuales con cada Planner.
Controlar y dar seguimiento a los KPIs clave del área (No Shows, Cancelaciones, No Capacity, Travel Time, Idle Time, SLA, Capacidad de Instalaciones, entre otros).

¿Qué buscamos en ti?

Experiencia previa en departamentos de planificación logística (valorable).
Nivel alto de inglés (valorable).
Experiencia en atención telefónica (valorable).
Buen conocimiento geográfico.
Nivel avanzado de MS Office, especialmente Excel.
Alta capacidad organizativa, orientación a resultados y habilidades de comunicación.

¿Qué ofrecemos?

Incorporación inmediata a una compañía internacional en expansión.
Proyecto sólido, con oportunidades reales de desarrollo profesional.
Oficinas modernas y bien equipadas, con zonas comunes pensadas para el bienestar diario, café y pequeños snacks disponibles.
Paquete retributivo competitivo y beneficios sociales.

Sector Alarm priorizará la contratación de personas con un grado de discapacidad certificada igual o superior al 33%.

¿Estás listo/a para dar el siguiente paso en tu carrera? Únete a un equipo que protege, escucha y crece contigo.

¡Esperamos tu candidatura!