Shiji Group is a global leader in the hospitality technology sector, providing a comprehensive suite of software solutions for the hotel, retail, food service, and entertainment industries. Founded in 1998, the company has grown into a multinational powerhouse with over 5,000 employees across more than 80 subsidiaries and brands, serving over 91,000 hotels worldwide. Their product ecosystem includes everything from property management systems and point-of-sale solutions to data management and distribution platforms.

In Spain, Shiji maintains a major strategic hub in Barcelona, which serves as a center for product development, sales, and customer support for the EMEA region. The Barcelona office is known for its diverse, international environment, frequently hiring professionals for multilingual roles and global technical positions. For international hires, Shiji offers the opportunity to work in a fast-paced tech environment within the travel industry, often supporting remote or hybrid work models and providing a gateway into the European hospitality tech market.

Founded in 1998 in China, Shiji Group began as a network systems integrator for the hospitality industry. It has since expanded globally through organic growth and strategic acquisitions of companies like ReviewPro and Concept Software.

For international professionals

Barcelona serves as a key European hub for Shiji, following the acquisition of local tech companies like ReviewPro.
The company frequently recruits for multilingual roles, requiring proficiency in languages such as Italian, German, or French alongside English.
Shiji offers a highly international work environment with teams distributed across multiple continents and time zones.
The Barcelona office focuses heavily on R&D and technical architecture, making it a prime location for software engineers and IT managers.
They support a modern work culture that often includes hybrid work arrangements and professional development opportunities.

Global IT Manager

Shiji Group

Requirements

Qualifications

Proven IT leadership experience in fast-paced, scaling, or startup-like environments, combined with a strong ownership mindset, pragmatism, attention to detail, and willingness to "roll up your sleeves" and directly engage in technical work when required.
Strong knowledge of the Microsoft ecosystem (Active Directory, Azure AD, M365) and the Atlassian Stack (Jira, Confluence, Bitbucket), alongside experience with endpoint/device management and scripting/automation skills (PowerShell, Python).
Solid understanding of networking fundamentals (LAN/WAN, VPN, firewalls) and a strong grasp of IT security principles and best practices
Experience operating across distributed, multi-location, international environments, backed by excellent communication skills and fluent English.

Nice to Have

Experience with cloud platforms (Azure, AWS), MDM solutions (e.g., Workspace ONE), and VoIP systems (Amazon Connect, Zoom, SBC)
Broader exposure to security domains (network security, IAM, security tooling) and experience supporting engineering or software development teams.

Benefits

Additional Information

Challenging and creative technology environment with a great deal of freedom and responsibility.
Growth and well-being through access to platforms like Pluralsight, GoodHabitz, and OpenUp.
Flexible work schedule/hybrid working model.
International team and fantastic work environment.
Team building activities and charity donation programs.

Original Advert

Company Description

Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.

Built on the Shiji Platform-the only truly global hotel technology platform-Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.

The best hotels run on Shiji-day and night.

Job Description

We are seeking a Hands-on Global IT Manager to lead our IT operations across multiple regions. In this position you will lead a team of engineers while remaining actively engaged in troubleshooting, system configuration, and technical execution.

What You'll Do

Lead and manage a team of IT engineers supporting global operations across multiple regions.
Act as a hands-on technical leader-willing to actively troubleshoot, configure systems, and support critical issues when needed.
Ensure high availability, performance, and security of the company's IT infrastructure.
Oversee and participate in the design, implementation, and maintenance of IT systems (endpoints, servers, cloud services, and business applications).
Own incident management processes, including escalation, root cause analysis, and continuous improvement.
Drive standardization, automation, and scalability of IT operations in a growing, dynamic environment.
Collaborate closely with Security, DevOps, and business teams to ensure systems meet both operational and compliance requirements.
Ensure adherence to security policies, best practices, and regulatory requirements (e.g. SOC, ISO, GDPR).
Manage vendors and external partners where applicable.
Maintain clear and up-to-date technical documentation.