Knowledge And Skills

• Provide technical support for IT systems, applications, and infrastructure.

• Assist with installation, configuration, and maintenance of hardware and software.

• Troubleshoot and resolve technical issues related to systems, networks, or data.

• Support data validation, transformation, and system integration tasks.

• Contribute to the testing and deployment of new tools or updates.

• Maintain technical documentation and assist with system monitoring.

• Collaborate with internal teams to meet technical requirements.

Specific Expertise

• Solid knowledge of IT systems, networks, and data formats (XML, API, etc.).

• At least 3 years of technical support or IT operations experience.

• Good communication and problem-solving skills.

• Fluent in English; additional languages are a plus.

• Proficiency in MS Office and familiarity with ticketing tools (e.g., Jira, ServiceNow).