Job Title: Business Analyst

Location: Madrid, AV Manoteras, 32

We are looking for a proactive, analytical and detail-oriented Business Analyst specializing in Planning & Analysis. You will manage the analytics function by coordinating data collection, reporting, and in-depth analysis to drive informed decision-making and long-term strategic planning.

Key Responsibilities:

• Prepare and deliver timely, accurate, and reliable daily, weekly, and monthly reports providing actionable insights to stakeholders.

• Analyse data related to incentive targets, call volume trends, and performance metrics to inform short-term operations and long-term strategic initiatives.

• Collaborate with international contact centre analysts to ensure consistency and quality of analytics output.

• Support workforce planning activities through forecasting and analysis to optimize operational efficiency.

• Continuously identify opportunities to improve reporting processes and analytical models.

What We're Looking For:

• +2 years previous relevant experience as a Business Analyst with reporting, forecasting, and operational analysis

• Fluent English communication skills (verbal and written)

• Strong analytical mindset with high attention to detail and accuracy

• Proficient in Excel with the ability to manipulate and analyse large data sets

• Experience with Tableau

• Excellent interpersonal skills to collaborate with stakeholders at all organizational levels

• Ability to work independently, proactively, and creatively, demonstrating sound judgment

• Confident in challenging assumptions constructively and offering innovative solutions

What We Offer

• 6 months contract

• Annual salary: 30000 euros

• Hybrid work.

• Free parking at the office.

• Opportunity to work in an international environment.

• Exposure to multiple European markets and suppliers.

• Collaborative and dynamic team culture.