Telefónica is one of the world's largest telecommunications providers, operating a vast network across Europe and Latin America. Headquartered in Madrid, the company provides a comprehensive suite of services including mobile and fixed connectivity, digital television, and advanced technology solutions such as cybersecurity, cloud computing, and IoT through its major brands like Movistar and O2.

As a Spanish multinational and a cornerstone of the IBEX 35, Telefónica is a primary destination for international professionals in Spain. The company maintains a massive corporate ecosystem that fosters innovation through its Telefónica Tech and Telefónica Global Technology divisions, offering a multicultural environment with significant opportunities for career progression in engineering, data science, and digital transformation.

Founded in 1924 as Compañía Telefónica Nacional de España (CTNE), it was originally a state-owned monopoly before being fully privatized in the 1990s. Since then, it has expanded aggressively into international markets, particularly in Latin America and Europe.

For international professionals

Telefónica is one of Spain's largest employers, providing high job stability and a structured corporate career path.
The company's global headquarters, 'Distrito Telefónica' in Madrid, is a massive campus featuring its own health centers, sports facilities, and diverse dining options.
They offer specialized 'Talentum' programs and internships that are highly accessible to international graduates and young professionals.
While Spanish is the primary language for local operations, English is frequently used within their global technology, cybersecurity, and strategy departments.
The company has a strong presence in multiple Spanish regions beyond Madrid, including major tech hubs in Barcelona and Logroño.

Tech_Identity Support Coordinator

Telefónica

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

WHAT IS TELEFONICA TECH?

Telefónica Tech is the leading digital transformation company of the Telefónica Group. We have a wide range of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, with which we accompany our clients in their digital transformation.

We are a group of more than 6,200 brave people who work daily from different parts of the world to achieve excellence, through leadership based on transparency and team spirit. If you identify with our pillars, we look forward to meeting you!

www.telefonicatech.com

WHAT DO WE DO IN THE TEAM?

In the Profiling unit of Telefónica Cybersecurity & Cloud Tech, we guarantee the security and protection of information through access control and identity management. We focus on implementing and operating solutions that allow our clients secure and efficient access while maintaining data integrity and confidentiality.

WHAT WILL YOUR DAY-TO-DAY BE LIKE?

Your mission will be to coordinate the advanced technical operation of the IAM service, ensuring the correct resolution of critical incidents, platform stability, and alignment between operations and engineering, as well as guaranteeing the stability, security, and integrity of the Identity and Access Management ecosystem through SOX.

Your day-to-day:.

Supervise regulatory compliance and the execution of SOX processes
Definition, execution, and monitoring of controls, as well as the generation, custody, and provision of evidence required by internal and external audits.
Technical coordination of L2.5
Critical incident management
Prioritization of escalations
Validation of technical solutions
Coordination with vendors
Supervision of complex changes
Knowledge transfer
Monitoring of technical KPIs
Operational improvement

FOR THIS, WE BELIEVE IT WOULD BE IDEAL IF YOU HAD...

Education

Higher degree in computer science or telecommunications (or similar recognized qualifications)
ITIL Foundation
Vendor certifications

Experience:

3+ years in corporate IAM
Critical Corporate Environments
Technical Team Management

Desirable Certifications

ITIL v4
Microsoft Identity / Entra ID
CyberArk Defender or Sentry
SailPoint IdentityIQ Engineer
ISO 27001 Foundations

Competencies:

Technical leadership
Crisis Management
Decision making
Executive Communication

To perform the role, the skills that would fit the team and the project would be:

Initiative and proactivity
Good communication skills at different levels and with various stakeholders (users and IT area), interpersonal relationship skills, customer orientation.
High capacity for analysis and problem solving.
Proactive, entrepreneurial, responsible person committed to the service.
Ability to work both independently and as part of a team.

LANGUAGES

English

WHAT DO WE OFFER?

• Work-life balance measures and flexible hours.
• Continuous training and certifications.
• Hybrid remote work model.
• Attractive social benefits package.
• Excellent dynamic and multidisciplinary work environment.
• Volunteering programs.

#WeAreDiverse #WePromoteEquality
We are convinced that diverse and inclusive teams are more innovative, transformative, and achieve better results.
Therefore, we promote and guarantee the inclusion of all people regardless of gender, age, sexual orientation and identity, culture, disability, or any other condition.

We want to meet you! 😊

View original advert (Spanish)

¿QUÉ ES TELEFONICA TECH?

Telefónica Tech es la compañía líder en trasformación digital del Grupo Telefónica. Contamos con una amplia oferta de servicios y soluciones tecnológicas integradas de Ciberseguridad, Cloud, IoT, Big Data, Inteligencia Artificial y Blockchain, con la que acompañamos a nuestros clientes en su transformación digital.

Somos un grupo de más de 6200 personas valientes que trabajamos a diario desde distintos puntos del mundo para alcanzar la excelencia, a través de un liderazgo basado en la transparencia y en el espírItu de equipo. Si te identificas con nuestros pilares, ¡estamos deseando conocerte!

www.telefonicatech.com

¿QUÉ HACEMOS EN EL EQUIPO?

En la unidad de Perfilado de Telefónica Cybersecurity & Cloud Tech garantizamos la seguridad y protección de la información a través del control de accesos y la gestión de identidades. Nos enfocamos en implementar y operar soluciones que permitan a nuestros clientes acceso seguro y eficiente manteniendo la integridad y confidencialidad de los datos.

¿CÓMO SERÁ TU DÍA A DÍA?

Tu misión será coordinar la operación técnica avanzada del servicio IAM, asegurando la correcta resolución de incidencias críticas, la estabilidad de las plataformas y la alineación entre operación e ingeniería, además de garantizar la estabilidad, la seguridad y la integridad del ecosistema de Identidad y Gestión de Accesos mediante SOX.

Tu día a día:.

Supervisar cumplimiento normativo y la ejecución de procesos SOX
Definición, ejecución y seguimiento de los controles, así como la generación, custodia y puesta a disposición de las evidencias requeridas por auditoría interna y externa.
Coordinación técnica deN2.5
Gestión de incidentes críticos
Priorización de escalados
Validación de soluciones técnicas
Coordinación con fabricantes
Supervisión de cambios complejos
Transferencia de conocimiento
Seguimiento de KPIs técnicos
Mejora operativa

Y PARA ELLO, CREEMOS QUE SERÍA IDEAL QUE CONTARAS CON...

Formación

Titulación grado superior en informática o telecomunicaciones (o titulaciones reconocidas similares)
ITIL Foundation
certificaciones de fabricante

Experiencia:

3+ años en IAM corporativo
Entornos Corporativos Críticos
Gestión de Equipos Técnicos

Certificaciones Deseable

ITIL v4
Microsoft Identity / Entra ID
CyberArk Defender o Sentry
SailPoint IdentityIQ Engineer
ISO 27001 Foundations

Competencias:

Liderazgo técnico
Gestion de Crisis
Toma de decisiones
Comunicación Ejecutiva

Para desempeñar el rol, las skills que encajarían con el equipo y el proyecto serían:

Iniciativa y proactividad
Buenas habilidades comunicativas en distintos niveles e interlocutores (usuario y área IT), capacidad de relación interpersonal, orientación al cliente.
Alta capacidad de análisis y solución de problemas.
Persona proactiva, emprendedora, responsable y comprometida con el servicio.
Capacidad de trabajar tanto de forma autónoma como en equipo.

IDIOMAS

Inglés

¿QUÉ OFRECEMOS?

• Medidas de conciliación y flexibilidad horaria.
• Formación continua y certificaciones.
• Modelo híbrido de teletrabajo.
• Atractivo paquete de beneficios sociales.
• Excelente ambiente de trabajo dinámico y multidisciplinar.
• Programas de voluntariado.

#SomosDiversos #Fomentamosigualdad
Estamos convencidos/as de que los equipos diversos e inclusivos son más innovadores, transformadores y consiguen mejores resultados.
Por ello promovemos y garantizamos la inclusión de todas las personas sin importar género, edad, orientación e identidad sexual, cultura, discapacidad o cualquier otra condición

¡Queremos conocerte! 😊